If customer support directs you to data reset your Camera:. Note: this deletes all known networks, Moments (recorded video/audio), and settings from your Camera. Make sure to review these settings after the data reset to ensure they're back to what w

<h1 id="data-reset">Data Reset</h1>If customer support directs you to data reset your Camera:<ol><li>With the Camera powered ON</li><li>Insert a small pin (paperclips work great) into the small hole on the Camera below the power port</li><li>Hold for ~10 seconds until the slow red LED blinks faster</li><li>Remove the pin and wait for the Camera to reboot - orange LEDs, then white LEDs, then no LEDs</li></ol>Note: this deletes all known networks, Moments (recorded video/audio), and settings from your Camera. Make sure to review these settings after the data reset to ensure they&apos;re back to what works for you.<div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/0d3e5b18ae5b4ec8b0dc2847abfc5cde?sid=681fa493-0e86-4b68-baae-43935a0b2902&amp;hideEmbedTopBar=true&amp;hide_speed=true" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div>

Data Resetting the Harbor Camera

To ensure the best possible image quality with your Harbor Camera, follow these recommendations:. Position the Camera 3-6 feet away from your little one. Avoid placing objects within the Camera’s view that could reflect IR light, as this may cause th

To ensure the best possible image quality with your Harbor Camera, follow these recommendations:<h2 id="optimal-camera-placement">Optimal Camera Placement</h2><ul data-spread="false"><li>Position the Camera 3-6 feet away from your little one.</li><li>Avoid placing objects within the Camera&#x2019;s view that could reflect IR light, as this may cause the image of your little one to appear out of focus.</li><li>Mount the Camera so that it has a clear view of most of the crib or bed, without obstructions like crib slats.</li><li>A wall or flat mount is ideal. If you need more flexibility, use our <a href="https://harbor.co/pages/floor-stand-adapter" rel="noopener noreferrer" target="_blank">floor stand adapter </a>with any 1/4&quot; screw mount. Do not mount the Camera directly on the crib.</li><li>Adjust the Camera angle to ensure IR light is directed where your little one sleeps. A slightly higher angle than expected often produces the best results.</li></ul><h2 id="additional-considerations">Additional Considerations</h2><ul data-spread="false"><li>Crib Sheets &amp; Patterns: Complex crib-sheet patterns can sometimes affect video compression, leading to unexpected visual artifacts.</li><li>Circular grommet: if the black circular grommet is not properly seated around the lens, it can lead to some strange IQ artifacts due to IR reflections such as white areas. This is unexpected, so please let our team know if you observe this.&#xA0;</li></ul>If you&apos;ve followed these steps and are still experiencing low image quality&#x2014;especially at night&#x2014;please send our team a fully zoomed-out example image for further assistance.

How to Achieve the Best Image Quality with Harbor

Onboarding Your Harbor

Additional Cameras/Monitors

Remote Night Nanny

Harbor

Troubleshooting

Setup & Technical

Unboxing & Setting Up the Harbor System

Additional Cameras or Monitors

Setup

Overview

Digital Picture Frame

Quick Tips for the Harbor Monitor

Harbor Monitor

Live

Camera Settings

Moments

People

Care

Harbor iPhone Mobile App

Best Practices for Setting Up Your Camera's Wi-Fi

Connection Modes

Amazon eero

TP-link Deco

Optimizing Your Connections

Do you offer refunds or exchanges?

Order Inquiries

How does Harbor pricing compare to Nanit?

How do I pay with my HSA/FSA?

Do I have to pay a separate subscription if using more than one camera/using the device for more than one child?

How do I buy this as a gift?

What is the return/exchange policy?

Pricing

General FAQs

Who are the RNNs?

How are your RNNs different from a Traditional Night Nanny (that takes care of overnight feeds/changes/etc)?